Date of Publication
2017
Project Team
Rosemary Dale Ed.D., APRN and Ellen Watson M.S., APRN
Abstract
This quality assurance project is aimed to determine how effective a specific primary care office’s current method of reminding patients of scheduled appointments is in reducing the percentage of no-shows. The retrospective data gathered from a calendar month will be evaluated to determine what percentage of patients check-in when reminded with a telephone call. The estimated national no-show is between 23% and 34%. This project reveled a no-show rate of 3.7% at Appletree Bay Primary Care, This rate is important to the health and wellness of their patients. With additional research, the variables affecting this practice’s no-show rates may be exposed, which would provide an opportunity to share the effective methods with other primary care practices.
Document Type
Project
Recommended Citation
Clark, Kathleen Margaret, "AUTOMATED APPOINTMENT REMINDERS AND NO-SHOW RATES AT APPLETREE BAY PRIMARY CARE: A QUALITY ASSURANCE PROJECT" (2017). College of Nursing and Health Sciences Nursing Master Project Publications. 14.
https://scholarworks.uvm.edu/cnhsmp/14