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Date
2024
Abstract
Front desk, reception, and rooming staff at Middlebury Family Health have experienced an increased degree of patient agitation and frustration since 2020 and the COVID pandemic (this trend of increased violence in healthcare settings is seen nationally as well). This is a source of physical and emotional strain on staff and can contribute to decreased quality of care for all patients. Former projects have addressed the need for increased training and support for staff facing these tense interactions. This project aims to describe the underlying factors and sources of patient agitation, namely access to care for urgent issues, in order to better address their concerns and minimize the burden on staff.
Clinical Site
Middlebury Family Health
Keywords
middlebury, vermont, access, workplace violence, urgent care, express care
Creative Commons License
This work is licensed under a Creative Commons Attribution 4.0 License.
Disciplines
Family Medicine | Health and Medical Administration | Medical Education | Primary Care
Recommended Citation
Zweber, Cole T., "Patient Satisfaction and Staff Protection" (2024). Family Medicine Clerkship Student Projects. 997.
https://scholarworks.uvm.edu/fmclerk/997
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Family Medicine Commons, Health and Medical Administration Commons, Medical Education Commons, Primary Care Commons