Caught Between the Lines

Authors

Moshe Bitterman, University of Vermont College of MedicineFollow

Files

Date

2016

Abstract

The Patient-Centered Medical Home (PCMH) is a model of primary care that combines teamwork and information technology to improve care, improve patient care experiences, and reduce health care cost.This project, conducted at the Hardwick Area Health Center, focused on quality improvement by exploring the patient experience in communicating with the health center by telephone.

Clinical Site

Hardwick Area Health Center

Keywords

patient satisfaction, patient survey, Blueprint, Patient-Centered Medical Home, telephone, Hardwick

Creative Commons License

This work is licensed under a Creative Commons Attribution 4.0 License.

Disciplines

Medical Education | Primary Care

Recommended Citation

Bitterman, Moshe, "Caught Between the Lines" (2016). Family Medicine Clerkship Student Projects. 194.
https://scholarworks.uvm.edu/fmclerk/194