Using design thinking to help practitioners and front desk staff schedule follow up appointments

Authors

Jhaimy FernandezFollow

Files

Date

2019

Abstract

Due to an increase of calls at the front desk, Western Connecticut Health Network has systemized scheduling through call centers. In Newtown Family Medicine, clinical staff become responsible for helping patients navigate between two call centers in order to schedule appointments or schedule imaging. I used design thinking to create stickers that saved practitioners time explaining the process and decrease patient confusion.

Clinical Site

Newtown Family Medicine

Keywords

quality improvement, design thinking, Connecticut

Creative Commons License

This work is licensed under a Creative Commons Attribution 4.0 License.

Disciplines

Medical Education | Primary Care

Recommended Citation

Fernandez, Jhaimy, "Using design thinking to help practitioners and front desk staff schedule follow up appointments" (2019). Family Medicine Clerkship Student Projects. 508.
https://scholarworks.uvm.edu/fmclerk/508