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Date
2024
Abstract
Office staff at Middlebury Family Health have experienced an increase in patient agitation, aggression, and verbal abuse since the start of the COVID pandemic. This project was aimed at providing the staff with de-escalation education to better serve themselves and their patients, as well as to decrease overall burnout and decreased quality of mental health.
Clinical Site
Middlebury Family Health
Keywords
Staff Wellbeing, De-escalation, Addison County, Middlebury, Vermont
Creative Commons License
This work is licensed under a Creative Commons Attribution 4.0 License.
Disciplines
Medical Education | Primary Care
Recommended Citation
Angier, Robin Tucker, "De-Escalation Training for Office Staff" (2024). Family Medicine Clerkship Student Projects. 992.
https://scholarworks.uvm.edu/fmclerk/992