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Patient Satisfaction and Staff Protection
Zweber, Cole T
Zweber, Cole T
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Abstract
Front desk, reception, and rooming staff at Middlebury Family Health have experienced an increased degree of patient agitation and frustration since 2020 and the COVID pandemic (this trend of increased violence in healthcare settings is seen nationally as well). This is a source of physical and emotional strain on staff and can contribute to decreased quality of care for all patients. Former projects have addressed the need for increased training and support for staff facing these tense interactions. This project aims to describe the underlying factors and sources of patient agitation, namely access to care for urgent issues, in order to better address their concerns and minimize the burden on staff.
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2024-01-01
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Middlebury Family Health