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Clinic Flow and Late Arrivals: A Community Health Improvement Project
Galeas, Joselvin
Galeas, Joselvin
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Abstract
Late patient arrivals are commonly perceived as disruptive to primary care clinic workflow, staff well-being, and patient experience, yet objective data on their true frequency and impact at the local level are often limited. At Milton Family Medicine Clinic in Milton, Vermont, staff reported that even occasional late arrivals create schedule compression, time pressure, and downstream stress, while patients described transportation barriers, work constraints, parking access, and uncertainty about clinic processes as contributors to lateness. This project addresses the gap between perceived disruption and actual arrival patterns by integrating objective electronic health record data with staff and community perspectives to better understand how late arrivals affect clinic flow and to inform patient-centered, system-level improvements.
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2026-03-13
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UVMMC Family Medicine - Milton