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De-Escalation Training for Office Staff
Angier, Robin Tucker
Angier, Robin Tucker
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Abstract
Office staff at Middlebury Family Health have experienced an increase in patient agitation, aggression, and verbal abuse since the start of the COVID pandemic. This project was aimed at providing the staff with de-escalation education to better serve themselves and their patients, as well as to decrease overall burnout and decreased quality of mental health.
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2024-01-01
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0-Code_of_Conduct.pdf
Adobe PDF, 111 KB
- Available to administrators
1-De_Escalation_Handout.pdf
Adobe PDF, 113.41 KB
- Available to administrators
2-Flowsheet.pdf
Adobe PDF, 55.16 KB
- Available to administrators
Community_Health_Project_Middlebury_Family_Health.pdf
Adobe PDF, 2.67 MB
- Available to administrators